RETURNS POLICY

We want you to be delighted with your purchase. If you’re not, for whatever reason, you can return your item within 14 days of receipt, as long as it is unused and in it's original packaging.Sew-it Craft-it will refund onto the card or the account that was used to make your purchase. Unfortunately, we are unable to refund postage charges.

Please return your items to –
Annmarie Robotham
27 Third Avenue
Luton
Bedfordshire
LU3 3ER

Parcels are returned at your own cost, and I strongly recommend you send via a tracked service or obtain a free certificate of postage from the Post Office. Items lost in transit will not be treated as returned.

EXCHANGING AN ITEM
Sew-it Craft-it do not currently offer exchanges. Please return your goods as to the address above for a refund and make a separate order from the website.

FAULTY ITEMS
In the unfortunate event of an item being faulty, we will offer a full refund. If you have identified the fault within 30 days of purchase, you can return the item under our normal returns procedure for a refund.
We will refund any original postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.

INCORRECT ITEMS
If you receive an incorrect item, please contact our Sew-it Craft-it on 07833248570 or email: info@sew-it-craft-it.co.uk and will arrange for the correct item to be posted to you.

Please return the incorrect item to:
Annmarie Robotham
27 Third Avenue
Luton
Bedfordshire
LU3 3ER

We will refund postage costs on the basis that the item/s has been sent via First/Second Class Royal Mail.

REFUND PROCESS
Once you have received an email to confirm your parcel has been delivered we will process the refund within 2-5 working days. Please note that this can sometimes take longer to appear in your bank account.